Serving Our City with Care

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Welcome City of New York Employees and Retirees!

As a City of New York employee, non-Medicare-eligible retiree or Medicare-eligible retiree, the plans listed below are available to you and your family. Sign in to get information related directly to your plan and to get plan-related updates including checking claim status and requesting ID cards.

NYC Medicare Advantage Plus Plan (PPO) for Retirees

The City of New York is offering a new group Medicare Advantage plan exclusively to their retirees through an alliance between Empire BlueCross BlueShield and EmblemHealth. April 1, 2022 is the new start date for the NYC Medicare Advantage Plus Plan. It was previously set to begin on January 1, 2022. Retirees will remain on their current health plans until March 31, 2022. Read more updates here.

You do have the right to opt out of the new NYC Medicare Advantage plan through March 31, 2022 to remain on your current EmblemHealth plan after April 1, 2022.

You will also have the ability to switch plans between the NYC Medicare Advantage Plus Plan and your previous plan from April 1, 2022 to June 30, 2022.

To stay on your current plan, you must opt out of the new plan. Here’s how you can opt out:

  • Fill out the Opt-Out Form online at
  • Call our dedicated support team for one-on-one assistance opting out over the phone.
    • VIP Premier (HMO) and Rx Carve Out (HMO) Medicare Members: 888-898-7281 (TTY: 711),
      8 a.m. to 8 p.m., Monday through Friday, and 8 a.m. to 1 p.m. on Saturday.
    • GHI Senior Care (PPO) Members: 800-624-2414 (TTY: 711),
      8 a.m. to 6 p.m., Monday through Friday.
    • Medicare Advantage Plus Members: 833-325-1190 (TTY: 711),      
      8 a.m. to 9 p.m., Monday through Friday.
  • Fill out and return the Opt-Out Form you received in the mail to the following address: NYC Medicare Advantage Plus Plan, P.O. Box 173605, Denver, CO 80217.

If you choose to opt out and stay in your VIP® Premier (HMO) Medicare plan, you will continue to have no monthly cost. If you choose to stay in the Senior Care plan, you will be responsible for the health plan premium. The premium is the amount you pay for your health insurance each month.

For more information, visit the Office of Labor Relations.

Y0026_203108 - last updated 12/23/2021

Get support

If you have questions, call the Customer Service number on your member ID card. A representative will be happy to help.

EmblemHealth offers special health programs for eligible members and a library of information on many health topics to help you take care of yourself. From weight loss to massage therapy, we’re here to make sure you get what you need at an affordable price.

Caring for your mental health is just as important as caring for your physical health. Visit our Mental Health page to learn more. If you need help right away, see our resources to get assistance now.

It’s not always easy recognizing that you or someone you care about needs help. Behavioral health or substance use issues can vary widely. From depression to anxiety to the misuse of alcohol, medication or other substances. What they all have in common is the ability to affect quality of life.

No matter what you or your family are dealing with, there are people who can help through the Emblem Behavioral Health Services Program.

Go to Find a Doctor and sign in to find doctors, counselors or facilities that offer the care services you or your family need.

Need to talk now? If you’re depressed or just need to talk to someone now:

  • Call the Emblem Behavioral Health Program at 888-447-2526 to talk to someone.
  • NYC Well is here to listen and help.
    • Call: 888-NYC-WELL (888-692-9355)
    • Text: WELL to 65173
    • Chat:

Call the National Suicide Prevention Lifeline: 800-273-8255 (TTY: 800-799-4889).

For information and instructions on submitting claims, visit our Mental Health Claims page.

A flu shot is the best way to protect yourself, your community, and your loved ones from catching this highly contagious virus each season.

Keep yourself, your family and your community healthy by getting your flu shot today.

Go to any one of our 37 AdvantageCare Physicians offices, a participating pharmacy, or an in-network doctor’s office.

EmblemHealth covers you for medicines used to treat substance-use disorders. This includes medicines usually prescribed for opioid addiction and dependence. These medicines, along with counseling and behavioral therapies, can successfully treat these disorders and help with recovery. 

View more information about your opioid abuse treatment benefits.


Teladoc is now available to City of New York GHI CBP, VIP Premier, and VIP Rx Carve Out plan members.

It is an easy, convenient way to access doctors for treatment of non-emergency conditions like a cold, allergies, skin problems, respiratory infections, or bronchitis.

If you need care now, are traveling out of town, or are considering going to the Emergency Room (ER) or Urgent Care for a non-emergency issue, Teladoc doctors may be able help right away.

      - GHI CBP and VIP Premier - All Teladoc visits have a $10 copay.


Go to or call 800-Teladoc (800-835-2362) (TTY: 711) to set up your account.

The City and its unions have partnered with Best Doctors, an expert medical review service, to provide eligible employees and dependents covered under the EmblemHealth GHI CBP plan a free medical review of their cancer diagnosis from world-renowned oncologists. The carefully selected Best Doctors experts will also gain insight from the artificial intelligence tools from IBM Watson Health.

These tools provide comprehensive details on treatment options and can be used to match you to available clinical trials based on your unique case details. When there is no room for error, take advantage of your Best Doctors expert medical review benefit.

The Best Doctors medical review program is provided directly by or through the City of New York and its unions. It is not underwritten, administered, or offered by EmblemHealth. 

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NYC Health Benefits Program

NYC Office of Labor Relations

Find out more about your health plan options on the City of New York website.


a partner in wellness

AdvantageCare Physicians

AdvantageCare Physicians are the newest addition to the EmblemHealth family and are now one of the largest primary and specialty care practices in New York City. With 37 locations throughout New York City and Long Island, you can find a convenient location near home or work.    

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support in your community

Neighborhood Care

Our Customer Care Navigators and Social Worker Case Managers are passionate about the communities in which they live and work. They offer one-on-one customer service and free, personalized health and wellness support.